After your order is placed, you will receive a confirmation email from us with a scheduled delivery date. Deliveries are typically made within 2-10 days from order. We will do our best to deliver on a specific date (if requested), but we’re unable to schedule delivery appointment times, unless requested in advance. There is a limit of 4 tons per truck load for wood pellets and 5 tons for bagged coal.
If you need more than 4/5 tons, please place order and checkout for 1st load, and place another order for additional quantities. Deliveries are made on driveways or immediate area off driveway if the lawn is dry enough to drive across.
On the date of your delivery, please have dump location clearly marked with tarp, traffic cone, cardboard sign, etc. We accept no responsibility for any damage done to lawns/driveways in the process of delivering. Bagged product is dumped on driveway, lawn, or tarp in area of your choosing that is accessible by truck. Stacking of bags is available for an additional charge, please contact us directly for information.