Hours & Location

Come check out our fully stocked showroom!

Our showroom is located at 5544 State Route 15A in Springwater, NY. While we’re available most days for emergencies, our showroom hours are:

Current Hours (Beginning 1/13/25)

Tuesday & Thursday: 10am-6pm

Saturday: 9am -4pm

We are out making scheduled deliveries Monday thru Friday. If you are local and need parts outside of regular store hours, please send an email to steve@thecoalshop.com with the brand and model of your stove, and a description of the part you’re looking for. We will get back to you ASAP if we have the part and can help you.

For technical support/troubleshooting, please visit www.thecoalshop.com/product/support to purchase and schedule a tech call.