Description

After your order is placed, you will receive a confirmation email from us with a scheduled delivery date. Deliveries are typically made within 2-10 days from order. We will do our best to deliver on a specific date (if requested), but we’re unable to schedule delivery appointment times, unless requested in advance. There is a limit of 4 tons per truck load for wood pellets and 5 tons for bagged coal.

If you need more than 4/5 tons, please place order and checkout for 1st load, and place another order for additional quantities. Deliveries are made on driveways or immediate area off driveway if the lawn is dry enough to drive across.

Bagged deliveries are now made with our truck mounted forklift, when/where possible. We require a level 20’x20′ area to unload the product from the truck. The ground leading from the truck to the area where the pallets will be placed must also be reasonably level and dry. Our machine cannot go up or down large hills, or wet/snow covered surfaces. The forklift will usually fit inside a normal 7ft tall garage door. You are not required to be home when the delivery is made, however we request that you include detailed notes with your order with where you’d like the pallets placed.

We do not ship pellets via USPS, UPS, or FEDEX. Local pickup or delivery within Western NY only.

There will be a 5% order cancellation fee if this order must be cancelled because you ordered and live outside of our delivery area.