Description
After your order is placed, you will receive a confirmation email from us with a scheduled delivery date. Deliveries are typically made within 2-10 days from order. We will do our best to deliver on a specific date (if requested), but we’re unable to schedule delivery appointment times, unless requested in advance. There is a limit of 4 tons per truck load for wood pellets and 5 tons for bagged coal.
If you need more than 4/5 tons, please place order and checkout for 1st load, and place another order for additional quantities. Deliveries are made on driveways or immediate area off driveway if the lawn is dry enough to drive across.
On the date of your delivery, please have dump location clearly marked with tarp, traffic cone, cardboard sign, etc. We accept no responsibility for any damage done to lawns/driveways in the process of delivering. Bagged product is loaded into the truck as loose bags and dropped in a pile on driveway, lawn, or tarp in area of your choosing that is accessible by truck. Bagged wood pellets cannot get rained on/left outside and must be brought into an enclosed storage area immediately once delivered. We will make every effort to minimize damaging bags in the unloading process, however we do not accept responsibility for any bags damaged while unloading (typically less than 1-2 bags per ton are slightly torn; these can easily be scooped up and put in a 5gal bucket to burn if you have a tarp out for us to drop on).
We do not ship pellets via USPS, UPS, or FEDEX. Local pickup or delivery within Western NY only.
There will be a 5% order cancellation fee if this order must be cancelled because you ordered and live outside of our delivery area, or you ordered and expected wrapped pallet delivery or stacking services.